Workplace Habits
Exceptional in a crisis, restless in a quarter, and the discount that forms without anybody saying it.
A Maverick joining an organisation is visible immediately and useful almost as fast. Within a month they know everybody, have worked out where the actual power sits, and have probably already resolved something that had been stuck.
The trajectory after that is the subject of this section, and it is not inevitable.
We have a strategic plan. It’s called doing things.
— Herb Kelleher
The first ninety days
This type learns by getting involved. They will read almost nothing and instead go and talk to people, take on something live, and find out how the place actually works by operating in it.
The read that comes back is accurate and fast: who delivers, which processes are theatre, where the real decisions get made. And unlike types who form the same map and keep it, a Maverick acts on it straight away — which is why they are frequently both enormously valued and mildly resented by the end of their first quarter.
Where they are worth the most
Worth stating plainly, because this section is otherwise about the costs.
Put this type in a live situation and they outperform people with better qualifications. A deal about to collapse, a client threatening to leave, an operational crisis, a launch going wrong at eleven at night — this is where a Maverick is genuinely exceptional, and organisations discover it the first time something goes badly.
They also unstick things. Where a problem has been circulating for three months because everybody is being careful, this type simply goes and resolves it, usually by talking to the one person nobody had talked to.
The discount
By somewhere in year two, colleagues have formed a position without ever discussing it.
They like this person, want them in the room when things go wrong, and have learned not to build a dependency on what was agreed enthusiastically on Tuesday. Nobody announces it. It shows up as the long-horizon work going to somebody else while this type keeps getting the emergencies.
The discount applies to the commitments this type would absolutely have kept as well as the ones they would not, which is the real cost and the reason it matters more than it feels like it should.
The fix is not a personality change. It is a short list of commitments that are never missed — three or four, chosen deliberately, treated as absolute, while everything else stays as loose as it was. Reliability does not have to be broad to change how somebody is treated; it has to be legible.
The quarter problem
This type is excellent for about six weeks on anything and then wants the next thing.
That is fine when the work arrives in short live pieces and disastrous when it does not. A Maverick two months into a twelve-month programme is already disengaging, and the disengagement presents as unreliability rather than as what it is, which is a reward structure that ran out.
The workable arrangement is to build the handover in from the start rather than discovering it later — this type does the first act, somebody else does the rest, and it is planned rather than apologised for.
Where it gets difficult
Process and documentation. Not disliked so much as quietly not done. In regulated environments this is a real and disqualifying problem rather than a quirk, and it is worth being honest about which category you are in.
Meetings without a decision. This type finds them close to unbearable and shows it, which costs them politically for very little gain.
Being managed closely. A predictable resignation trigger. This type will accept a worse job to avoid it.
Sharpness at speed. Accurate things said quickly, moved on from, and carried for a fortnight by somebody who was not expecting them.
As a manager
Mavericks manage people better than they manage programmes.
Reports get real autonomy, genuine backing, credit given generously, and a manager who will handle whatever goes wrong without panicking. People who have worked for this type in a crisis rarely forget it.
What they struggle with is the machinery: priorities that shift, reviews that happen when somebody remembers, plans that were reframed twice this quarter, and the slow development of somebody who is not currently urgent. This type is excellent at rescuing a person in trouble and inattentive to a person who is quietly stagnating.
One habit closes most of it: write the priorities down and do not change them inside a quarter. It constrains the thing they are worst at and costs nothing they are good at.
What a manager has to do to get the good version
Point them at what is live. Crises, deals, launches, anything undetermined. This is where the value is and it is substantial.
Plan the handover. Not as remediation — as design, from the start.
Ask which of these you will actually do. When this type commits to five things, that single question converts a scattering into a commitment, and they will answer it honestly.
Make the paperwork somebody else’s job where you can. You will not win that one, and the trade is usually worth it.
One thing to watch for this week: pick three commitments and treat them as absolute for a month. Not more. Watch what happens to how people talk to you about the fourth thing.

